As a hospitality venue, are you still struggling to understand how much you make per week, what items on the menu are not popular at all, and watching your chefs throw away food week after week? Do you often wonder how you can better grasp your venue's operations, improve guest experiences, and boost profitability? If the answer is a resounding "yes," then you're not alone.
In today's fast-paced world, the hospitality industry poses many challenges, but there's a beacon of hope: The Ready-To-Serve Tablet.
The Ready-to-Serve Tablet is an all-in-one application that streamlines various operations, specifically tailored to assist venues using HungryHungry. With this tablet, you can effortlessly manage and monitor orders, providing a precise and efficient system for your staff and customers.
Key Features
- Order Fulfillment: Easily manage orders for Pick-Up, Delivery, Collect@Counter, Order@Table, and Room Service.
- Order Tracking: Stay informed with real-time order tracking, complete with estimated time of arrival (ETA) for delivery orders.
- Customizable Docket Layout: Design your dockets according to your preferences.
- Out-of-Stock Management: Quickly update item and option availability.
- Opening Hours: Seamlessly update opening hours.
- Sales & Refunds: Access sales and refunds with ease.
Amigos' Dining Revolution with Ready-to-Serve Tablets
Amigos, a high turn-around venue specialising in delicious Tex Mex style share plates in Sydney's outer suburbs, faced complications when navigating through COVID. Like many venues, introducing digital ordering to take orders was the one way to keep operating at a successful level. However, when this was introduced, staff were struggling with engaging customers, co-ordinating with the kitchen and understanding how to run service. This resulted in some negative reviews and feedback from their guests. Staff identified that not being able to see if, what or when their patrons had ordered was stopping them from giving the same level of service that Amigos had been known for in the past.
To address this, Amigos introduced HungryHungry's Ready-to-Serve Tablets in each section of the restaurant and the transformation was immediate! Staff gained complete visibility over their section, which in turn helped orchestrate orders effectively, communicate with the kitchen and ensure orders were delivered to the table promptly and with the correct cutlery for sharing. A familiar sequence of service was now re-introduced to the staff at Amigos and they haven't looked back since.
What are the benefits of the Ready-To-Serve Tablet?
- Efficiency: Streamline operations and eliminate confusion by categorising orders based on their "Fulfillment".
- Real-Time Monitoring: Stay on top of incoming orders and their progress, reducing errors and customer wait times.
- Customisation: Tailor the system to match your venue's unique requirements, enhancing the user experience.
- Customer Satisfaction: Give your customers control of their orders, reducing confusion and frustration.
- 24/7 Support: Access live chat support directly from the tablet for immediate assistance.
How do our Venues use it:
The Ready-to-Serve Tablet is a versatile tool that can be adapted to various hospitality venues. It allows staff to manage orders efficiently, enhancing the overall dining experience.
- Restaurants: Optimize order flow and improve table turnover. Avoid customer frustration by allowing them to order at their own pace.
- Bars: Streamline drink orders and reduce wait times, leading to increased revenue.
- Cafes: Manage both takeaway and dine-in orders seamlessly, ensuring timely delivery.
- Hotels: Provide room service with ease and efficiently track all guest orders.
How Can HungryHungry Help?
HungryHungry is your go-to solution for addressing your venue's challenges. Our Ready-to-Serve Tablets are the answer to streamlining your operations and enhancing customer satisfaction.
With all the incredible benefits the Ready-to-Serve Tablet brings to your venue's processes, the real question is, why wouldn't you want it? Embrace innovation and watch your venue thrive with HungryHungry!
Written by Halima El-Chami, Product Marketing
