Your privacy is important to us and we are committed to responsibly handling your personal data taking all reasonable steps to protect your information from misuse and to keep it secure in compliance with the Privacy Act 1988 (“Privacy Act”) and the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”).
We operate websites, platforms and applications that facilitate the ordering of food and/or beverages from restaurants, bars and other hospitality businesses (each a “Venue” and together “Venues”) who directly supply food and/or beverages to you.
From time to time, we may provide or facilitate other ancillary services to end customers and/or to Venues, including by connecting Venues and end customers with third party delivery services (“Delivery Providers”).
You acknowledge and agree that:
If you do not wish to provide personal information to us, then you are not obliged to do so. However, please be aware that this will affect your use of any and all websites, platforms, applications, products or services (“Services”) offered by us.
Personal information has the meaning given to it under your local data protection laws and generally means information which relates to an individual who can be identified from that information.
Where practicable, we will give you the option of interacting with us anonymously or using a pseudonym. Generally, though, to provide you with the Services you have requested, it is necessary for us to collect personal information from you.
The personal information that we collect from you may include:
From time to time you may have the option to participate in surveys or other activities intended to improve the Services offered by us which may involve providing additional personal information. Your participation in such activities is subject to your consent.
We will only collect personal information through lawful and fair means and not in any unreasonably intrusive way. The ways we collect personal information include:
Whenever possible, we will collect your personal information directly from you. However, in some situations, we may also collect your personal information from a third party (eg a family member or other agent or representative).
We use your personal information for the purpose for which it was provided to us, related purposes, purposes for which you consent, and as otherwise required or permitted by the local data protection laws. Such purposes include:
In addition, you permit us to use your personal information:
Where permitted by local data protection laws, we may use your personal information to send you targeted electronic marketing and promotional communications related to our Services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. We will only use your personal information for targeted electronic marketing and promotional communications if you have consented to it (which consent may be express or, where permitted by local data laws, inferred). You can opt out of receiving any targeted electronic marketing or promotional communications by following the unsubscribe prompt provided in the communication.
From time to time, we may also provide summarised or aggregate, non-personal data to third parties for business research, internal marketing to existing Venues and Delivery Partners and/or external marketing purposes (including but not limited to recruiting new Venues and Delivery Partners or exploring other ancillary opportunities).
Without your consent, we will not disclose your personal information to any third party (except for those described above), unless such disclosure is required by local data protection laws or the GDPR and/or where we reasonably believe that it is necessary to lessen or prevent a threat to life, health or safety or for action to be undertaken by an enforcement body, or where allowed to do so in accordance with the local data protection laws.
At all times, with respect to the disclosure of your information to third parties described in clause 8, the third parties that we disclose your personal information to:
Processing your personal information is lawfully undertaken by us:
We take all reasonable and lawful steps to keep personal information secure, accurate and up to date and only retain your personal information for as long as reasonably required to satisfy the purpose for which they were collected and used (unless a longer period is necessary for our legal obligations or to defend a legal claim). This means that:
We will take reasonable steps to protect your personal information as you transmit your information from your electronic device to us and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. However, electronic transmission of information is never completely secure or error-free. As a result, while we strive to protect users' personal information, we cannot ensure or warrant the security of any information electronically transmitted by a user, and users provide their personal information at their own risk. To the maximum extent provided by the relevant laws, we are not responsible or liable for the electronic transmission of personal information to us or to third parties.
Additionally, when you use our Services, we may collect information about the location from which that use occurred (this will be in accordance with the settings of your particular device). This location data may be used by us for the purposes of personalising messaging and or offers.
You may elect to disable cookies and/or geolocation sharing at any time. In such circumstances, you may still be able to utilise some of our Services (however, some functionality may be limited).
We will refer your complaint to the responsible officer at HungryHungry, who will investigate the issue and determine the steps we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the determination in relation to your complaint.
If you are not satisfied with our determination, you can contact us to discuss your concerns or make a formal complaint.
The Services we operate may contain links to other websites ("Third Party Links"). We do not endorse such Third Party Links and are not responsible for any content contained therein. If you decide to access any Third Party Links, you do so entirely at your own risk.
From time to time, our Services may utilise social media integrations and functionality. Where, these social media functions are incorporated into our Services, the features may be hosted and/or operated by a third party social media operator. By using this functionality, you agree and accept that we (and if applicable, the third party operator) may collect information with regard to your use of that functionality.
Additionally, where you have an account with a third party social media operator, you acknowledge that the third party operators may combine or integrate your use of our Services with your account.
In some circumstances:
HungryHungry’s Privacy Officer:
Mailing address: 59 Fennell Street, Port Melbourne 3207
Telephone: +61 1300 667 067
Should you wish to read more information on privacy legislation or the Australian Privacy Principles we recommend that you visit the web-site of the office of the Australian Information Commissioner at www.oaic.gov.au.