TERMS OF USE

Welcome to the customer driven ordering solutions provided by HungryHungry Holding Pty Ltd (A.C.N 636 757 214), HungryHungry Trading Pty Ltd (A.C.N 637 773 276), HungryHungry Employment Pty Ltd (A.C.N. 637 773 203), HungryHungry IP Holding Pty Ltd (A.C.N 626 749 406), OrderMate Online Limited – NZ (NZBN:  9429046954558), and OrderMate LLC – US Entity (together, “HungryHungry”), and its associated entities (together, “we”, “us” or “our”). 

HungryHungry and its associated entities (together, “we”, “us” or “our”) provide online food, beverage and goods ordering services through our Platforms and Applications. These Terms of Use are intended to explain our obligations as a service provider and your obligations as a User of our Services.

These Terms of Use are binding on any use of our Services on any Device and apply to you from the time that we provide you with access to any of the Services. These Terms of Use will govern any upgrades provided by us that replace and/or supplement the original Services, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.

You accept that your use (whether as a registered or unregistered user) or access of the Services on any Device includes your unreserved acceptance of these Terms of Use and Our Privacy Policy.

By using (whether as a registered or unregistered user) or accessing our Services, you acknowledge that you have read and understood and agree to be bound by these Terms of Use in their entirety in addition to any other applicable laws and regulations and that you have the authority to act on behalf of any person or entity for whom you are using the Services and you agree to these Terms of Use personally and on behalf that person or entity.

If you do not agree to any of these Terms of Use you must not use the Services in any manner.

 If you have any particular questions please contact us by email via help@hungryhungry.com 

PRIVACY POLICY

Your privacy is very important to us. Please refer to our Privacy Policy at https://hungryhungry.com/privacy for further information about how we collect, use, store, process and disclose your personal information.

DEFINITIONS

"Applications" means any of the customer driven ordering software provided by us via the Platforms on any Device (as changed or updated from time to time by us).

"Confidential Information" means the confidential information of a party which relates to the subject matter of these Terms of Use and includes:

  1. confidential information relating to the technology and design of our Services including, but not limited to, algorithms, manuals, designs, diagrams and training videos of the Services;
  2. the Data;
  3. information relating to our personnel, policies or business strategies;
  4. information relating to the terms upon which the Services are provided to you;
  5. all information exchanged between the parties to these Terms of Use, whether in writing, electronically or orally, including the Services but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party.

"Data" means any data inputted by you or with your authority through the use of the Services and includes without limitation data owned or supplied by you or data which may otherwise be generated, compiled, arranged or developed using the Services by the User pursuant to these Terms of Use.

"Device" means any type of device including a computer, mobile phone, tablet or console.

“Delivery Provider” means a third party person or entity who conducts a delivery business or provides delivery services.

"Intellectual Property Rights" means all intellectual property rights, including all copyright, patents, trademarks, design rights, trade secrets, domain names, know how and other rights of a similar nature, whether registrable or not and whether registered or not, and any applications for registration or rights to make such an application.

"Moral Rights" has the meaning given under the Copyright Act 1968 (Cth) and includes any similar rights existing in other countries.

"Merchant" means any participating merchant from which goods and/or services may be purchased via the Services.

"Platforms" means the internet sites at the domain ordermate.online and/or hungryhungry.com or any other website, mobile site or application operated by us via which the Applications may be accessed or used on any Device.

“Services” means any and all websites, platforms (including the Platforms), applications (including the Application), products or services offered by us.

"Terms of Use" means these terms of use (as may be changed or updated from time to time by us.

"User" means any person, and where the context permits, includes any entity on whose behalf that person who uses (whether as a registered or unregistered user) or accesses the Services on any Device.

"you" means the User, and where the context permits, any person you authorise to use the Services on your behalf. 

"your" has a corresponding meaning.

  1. USE OF SOFTWARE

We grant you the right to access and use the Services with the particular user roles available to you. This right is non-exclusive, non-transferable, and limited by and subject to these Terms of Use. 

We and our licensors reserve the right to change, suspend, remove, or disable access to any Services at any time without notice. In no event will we be liable for the removal of or disabling of access to any such Services. We may also impose limits on the use of, or access to, the Services in any case and without any notice or liability.

  1. ELIGIBILITY

As a condition of your using and accessing the Services, you represent and warrant that you:

  1. if purchasing goods that include alcohol products, are aware and comply with all relevant and applicable laws regarding the purchase and consumption of alcohol, including but not limited to, legal age requirements;
  2. will only provide Data and other information that is complete, accurate and up to date;
  3. will not falsify any of your Data or other information;
  4. will only maintain one account at any given time, and if your account is ever suspended or terminated for any reason, you will not create another account;
  5. are not currently prohibited or otherwise restricted from using or accessing the Services;
  6. are not a competitor of us, and are not using or accessing the Services for the purposes of competing with our business;
  7. will not violate any of our or any other person's rights, including but not limited to, Intellectual Property Rights; and
  8. have full authority to enter into any agreement with us in connection with using or accessing the Services, including but not limited to, agreeing to be bound by these Terms of Use, and that doing so does not violate any other agreement which you have with any other party.
  1. YOUR OBLIGATIONS
    1. You must not:
  1. use the Services for any purpose or in any manner other than as set out in these Terms of Use;
  2. use the Services in any way that could damage our reputation or the goodwill or other rights associated with the Services; or
  3. permit any third party to use the Services other than as set out in these Terms of Use; 
  4. attempt to undermine the security or integrity of our computing systems or networks or, where the Services are hosted by a third party, that third party's computing systems and networks;
  5. use, or misuse, the Services in any way which may impair the functionality of the Services, or other systems used to deliver the Services or impair the ability of any other user to use the Services;
  6. attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the Device on which the Services are hosted; 
  7. transmit, or input into the Services, any files that may damage any other person's computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which you do not have the right to use); and/or
  8. unless you have our prior written consent, rent, lease, lend, sell, redistribute or sublicense the Services, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Services, any updates, or any part thereof or any computer programs used to deliver and/or operate the Services (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the Services).
    1. You must only use the Services for your own lawful personal or business purposes, in accordance with these Terms of Use and any notice sent by us and any other additional terms, conditions, policies, rules, disclaimers and notices displayed elsewhere on the Services and as may be changed or updated from time to time by us. You may use the Services on behalf of others or in order to provide services to others but if you do so you must ensure that you are authorised to do so and that all persons for whom or to whom goods and/or services are provided, comply with and accept all Terms of Use that apply to you.
    2. You must ensure you protect the Services at all times from unauthorised access, use or damage and you must ensure that all usernames and passwords required to access the Services are kept secure and confidential. You must immediately notify us of any unauthorised use of your passwords or any other breach of security and you must reset your password and you must take all other actions that we reasonably deem necessary to maintain or enhance the security of our computing systems and networks and your access to the Services. 
    3. As a condition of these Terms of Use, when using or accessing the Services, the User must pay all monies as and when due to us.
    4. Your use of any third party application from within the Services is subject to that party's terms of use and conditions and you confirm that you have read and accepted that party's terms of use and conditions.
    5. You will be responsible for providing your own Device and other access facilities (including terminal, software, internet access, modem and telecommunications facilities) necessary for utilising the Services. You must ensure that any Device on which the Services are used are in good, up to date working order and operating condition. We accept no responsibility or liability for any deficiency relating to your Device and other access facilities. Additionally, you acknowledge and agree that you will be solely liable for any fees or other charges incurred by you in connection with using or accessing the Services, including but not limited to software, hardware, equipment and internet usage charges.
  1. USAGE LIMITATIONS
     Use of the Services may be subject to limitations. Any such limitations will be advised.
  2. SUITABILITY OF GOODS
    1. You agree and acknowledge that:
  1. we do not produce, prepare or provide any food, beverages or goods;
  2. any and all food, beverages or goods you purchase through our Services are provided to you by the Merchant offering the food, beverages or goods;
  3. we make no representations as to the suitability, quality or acceptability of any food, beverages or goods generally and/or with regard to your particular needs (including any allergies or illnesses you may have).  
  4. if there are any issues with regard to the suitability, quality or acceptability of any food, beverage or good provided to you by a Merchant, you will contact that Merchant directly in respect of such issues and will hold us harmless in respect to any claim, loss or damage arising from such issues (including any health outcome or illness associated with such issue). 
  5. where the food, beverage or goods are not suitable and the Merchant agrees to refund you in respect of any payments you have made, you may be eligible for a refund. You accept and acknowledge that any agreement in respect of the provision of a refund is to be between you and the Merchant.    
  1. DELIVERY OF GOODS
    1. You agree and acknowledge that:
  1. where you have used our Services to place an order with respect to food, beverage or goods from a Merchant which is to be delivered to you, the delivery service is provided to you by a third party Delivery Provider (and is not delivered by us).
  2. you agree to be bound by any policies and terms applicable to that Delivery Provider with respect to the delivery.
  3. we make no representations as to the suitability, quality or acceptability of the conduct of the delivery driver, the timeliness of the delivery or generally in regard to the delivery by a Delivery Provider.  
  4. if there are any issues with regard to the suitability, quality or acceptability of any food, beverage or goods delivered to you by a Delivery Provider, you will contact the Merchant directly in respect of such issues and will hold us harmless in respect to any claim, loss or damage arising from such issues (including any health outcome or illness associated with such issue). 
  5. if there are any issues with regard to the conduct of the delivery driver, the timeliness of the delivery or generally in regards to the delivery by a Delivery Provider, you will contact that Delivery Provider directly or the Merchant in respect of such issues and will hold us harmless in respect to any loss or damage arising from such issues. 
  1. FEES AND PAYMENTS
    1. You acknowledge that where you purchase any food, beverage or goods from a Merchant through our Services you will be responsible for payment in respect of that food, beverage or goods.
    2. Where such payments are taken through the Services, you acknowledge and accept that such payments are not processed or taken by us and instead are processed by a third party payment gateway (and you agree to be bound by any policies and terms applicable to that payment gateway).

You agree and acknowledge that a refund will only be provided to you in the circumstances contemplated by these Terms of Use.

  1. CONFIDENTIALITY
    1. Unless the relevant party has the prior written consent of the other or unless required to do so by law:
  1. each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms of Use. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms of Use;
  2. each party's obligations under this clause will survive termination of these Terms of Use; and
  3. you shall take all reasonable steps to ensure that your employees, agents, subcontractors or related entities, do not make public or disclose our Confidential Information. If you become aware that any of your employees, agents, sub-contractors or related entities passed on any Confidential Information to any other party, then you shall notify us in writing immediately.
    1. The provisions of this clause shall not apply to any information which:
  4. is or becomes public knowledge other than by a breach of this clause;
  5. is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure;
  6. is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; or
  7. is independently developed without access to the Confidential Information.
  1. INTELLECTUAL PROPERTY
    1. Title to, and all Intellectual Property Rights in the Services and any documentation relating to the Services remain our (and/or our licensors) sole property .
    2. Nothing in these Terms of Use constitutes a transfer of any Intellectual Property Rights.
    3. Nothing transfers to you ownership of the Services or our Intellectual Property Rights in relation to the Services.
    4. You acknowledge that we (and/or our licensors) own all the Intellectual Property Rights in the Services.
    5. We retains full legal rights in and title to the Services whether in its original form or as modified by you or us.
    6. You will not directly or indirectly do anything that would or might invalidate or put in dispute our  title in the Services.
    7. If any person makes any claim alleging that any of the Services infringes any Intellectual Property Rights or Moral Rights of any person, you must:
  1. promptly notify us in writing; and
  2. cooperate with, assist and act at all times in accordance with our reasonable instructions, in relation to the claim and any consequent investigations, negotiations, settlement and dispute resolution proceedings.
    1. You must not:
  3. permit any person to link to any page containing any part of the Services (including via a hyperlink or RSS feed) without our prior written consent;
  4. except as expressly permitted by these Terms of Use, and except to the extent that applicable laws, including the Copyright Act 1968 (Cth), prevent us restraining you from doing so:
  5. reproduce, make error corrections to or otherwise modify or adapt the Services or create any derivative works based upon the Services;
  6. de-compile, disassemble or otherwise reverse engineer the Services or permit any third party to do so; or
  7. modify or remove any copyright or proprietary notices on the Services.
  1. DATA
    1. You agree that we may collect, process, use, disclose, store, and back-up your Data for any purpose (including the purpose of enabling you to use or access the Services and any other purpose related to provision of services to you). 
    2. You acknowledge and agree that:
  1. where you create a user account or user profile, we may collect information from you (including personal information) in support of your registration. You authorise us to retain such inputted information;
  1.  where you interact with our Services, without a user account or profile, we may cache any transmitted data for a period of up to 24 hours (following which such data will be erased); and
  2. where we collect, process, use, disclose, store, and back-up any of your personal information we will do so in accordance with our Privacy Policy.
    1. You agree that we may collect and use the Data and other technical and related information, including but not limited to information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Services. We may use this information, as long as it is in a form that does not personally identify you, to improve our products or to provide services or technologies to you.
  1. BACKUP OF DATA
     We adhere to best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but do not make any guarantees that there will be no loss of Data. 
  2. THIRD PARTY APPLICATIONS AND YOUR DATA
    1. If you enable third party applications for use in conjunction with the Services, you acknowledge that we may allow the providers of those third party applications to access your Data as required for the interoperation of such third party applications with the Services. 
    2. You agree that where you use any third party applications or services to interact with our Services in any way, you do so at your own risk and on the understanding that we are not responsible for any claims or loss arising out of, or in any way related to, your use of such third party applications or services and/or the interaction of such third party applications or services with our Services. 
  3. WARRANTIES AND ACKNOWLEDGEMENTS 
    1. We do not warrant that the use of the Services will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Services, including public telephone services, computer networks, the internet and any Device, can be unpredictable and may from time to time interfere with or prevent access to the Services. We are not in any way responsible for any such interference or prevention of your use of or access to the Services.
    2. You warrant and acknowledge that:
  1. you are authorised to use and access the Services and to access the information and Data that you input into the Services, including any information or Data input into the Services by any person you have authorised to use the Services.
  2. you are authorised to access the processed information and Data that is made available to you through your use of the Services (whether that information and Data is your own or that of anyone else); 
  3. we have no responsibility to any person other than you and nothing in these Terms of Use confers, or purports to confer, a benefit on any person other than you;
  4. you are responsible for authorising any person who is given access to information or Data, and you agree that we have no obligation to provide any person access to such information or Data without your authorisation and may refer any requests for information to you to address; and
  5. the provision of, access to, and use of, the Services is on an "as is" basis and at your own risk;
  6. it is your sole responsibility to determine that the Services meet your personal needs and requirements and are suitable for the purposes for which they are used;
  7. you remain solely responsible for complying with laws applicable to you; and
  8. it is your responsibility to check that storage of and access to your Data via the Services will comply with laws applicable to you (including any laws requiring you to retain records).
    1. You acknowledge and warrant that if you use our Services on behalf of or for the benefit of anyone other than yourself (whether a body corporate or otherwise):
  9. you are responsible for ensuring that you have the right to do so;
  10. you agree that you have obtained that person’s authority and consent to use the Services on their behalf and have the authority to agree to these Terms of Use on behalf of that person;
  11. you agree that by registering to use the Services you bind the person on whose behalf you act to the performance of any and all obligations that you become subject to by virtue of these Terms of Use, without limiting your own personal obligations under these Terms of Use; and
  12. the provision of, access to, and use of, the Services is on an "as is" basis and at your (and that person’s) own risk.
  1. OUR LIABILITY
    1. You acknowledge and agree that the Services cannot be tested in every possible combination, operating condition or application, and how and for what purpose the Services are used by you is not within our control.
    2. To the maximum extent permitted by law:
  1. we exclude all warranties and representations as to the correctness, accuracy, adequacy, completeness, currency, reliability, timeliness or usefulness of any information or other content posted on the Services;
  2. we do not guarantee that the Services, or the server supporting the Services, are free from defects, viruses or other harmful components, or will be uninterrupted or error free; 
  3. we accept no liability for the loss of Data where such loss is wholly or partly caused by factors beyond our reasonable control including, but not limited to, failure or fault in the hosted environment of the Services, defective network or internet connections, defective equipment utilised by you or incorrect operation by you of your own Device or other access facilities; 
  4. we shall not be responsible for any disclosure, use, modification or deletion of your Data resulting from any access by third party application providers; and
  5. neither us, nor our directors, officers, employees, contractors or agents, will be liable for any direct, indirect, consequential or other loss or damage to any person or entity, however caused (whether by negligence or otherwise), arising in connection with your use of, or inability to use, the Services, or reliance upon any of the content or other information posted on the Services.
    1. Save for any terms, conditions, guarantees, warranties, indemnities or other rights which may arise under the Australian Consumer Law or other legislation and which cannot be excluded: 
  1. all warranties, whether express or implied including warranties as to fitness for any purpose and merchantability are expressly excluded; and
  2. to the extent legally possible any liability that we may have to the User in relation to the Services which cannot be excluded shall be limited to, at our discretion: 
    1. either the supplying of the Services again; or
    2. the payment of the cost of having the Services supplied again.
  1. we shall not be liable for any injury loss expense or damages of any kind whatsoever or however arising whether directly, indirectly, consequently or contingently to any person or property and without limiting the generality of the foregoing, we shall not be liable for any losses, expenses or damages caused by delays or any other reasons or additional expenses incurred by the User including losses of prospective profits or actual profits incurred by the User.
  1. INDEMNITY
    1. You agree to indemnify and hold us and our officers, employees and agents harmless ("those indemnified") from and against any action, liability, claim, loss, damage, proceeding, expense (including reasonable legal costs and expenses) suffered or incurred by any of those indemnified, whether directly or indirectly, in connection with:
  1. your breach or non-observance of any of these Terms of Use;
  2. your breach of any obligation you may have to us;
  3. any breach or inaccuracy in any of your representations or warranties; or
  4. your use or access of the Services; 
  5. your consumption of any food, beverage or good procured through the Services;
  6. any Data submitted by you;
  7. our possession, processing, use or other handling of the Data or related data, documentation or records;
  8. our refusal to provide any person access to your information or Data in accordance with these Terms of Use; and
  9. us making available information or Data to any person with your authorisation.
  1. ACKNOWLEDGEMENT AND RELEASE
    1. You acknowledge and agree that:
  1. that we are neither an agent nor otherwise associated with any Merchant;
  2. you must resolve all disputes directly with the Merchant or Delivery Provider (as relevant);
  3. Merchants and Delivery Providers are solely responsible for their interactions with you and any and all claims, injuries, illnesses, damages, liabilities, and costs ("Claims") suffered by you, in connection with your interaction with or provision of goods and/or services to you by any Merchant or Delivery Provider (as applicable); and
  4. by using or accessing the Services, you may encounter content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language, and that the results of any search or entering of a particular URL may automatically and unintentionally generate links or references to objectionable material. Nevertheless, you agree to use or access the Services at your sole risk and that we shall not have any liability to you for any content that may be found to be offensive, indecent, or objectionable.
    1. You agree that, to the maximum extent permitted by law, you release us from any and all Claims suffered by you, in connection with:
  5. your interaction with or provision of goods and/or services to you by any Merchant or Delivery Provider;
  6. any loss, cost or damage you suffer as a result of (or in any way connected to) any food, beverage or goods purchased through our Services from a Merchant;
  7. any loss, cost or damage you suffer as a result of (or in any way connected to) any food, beverage or goods purchased through our Services which are (and/or are to be) delivered by a Delivery Provider;
  8. your use of our Services (except in the manner contemplated by these Terms of Use);
  9. any collection, use, processing or disclosure of your personal information in accordance with our Privacy Policy; and
  10. the protection and privacy of your personal information (except as set out in our Privacy Policy).
  1. FEEDBACK AND REVIEW
    1. From time to time, we may request that you provide us with feedback or reviews on the Services. You are not obliged to provide such feedback.
    2. From time to time, we may also request that you provide us with feedback or reviews with respect to the Merchants who offer food, beverages and goods on our Services. You are not obliged to provide such feedback.
    3. You acknowledge and agree that we, at our sole discretion, may determine whether your comment is to be published on our Services.
    4. You acknowledge and agree that where you intend to post any negative review or comment with respect to our services on our Services or on any external review site or social media platform, you will contact us and provide us with an opportunity to discuss your concerns before publishing such negative review or comment.

 

  1. SOCIAL MEDIA
    1. You agree that, where our Services integrates in any way with social media, with respect to such integrations, you will adhere to these Terms of Use and any other social media policy enacted by us from time to time.
    2. With respect to social media, for the purposes of marketing and/or promotion, you hereby acknowledge and authorise us to:
  1. upload, publish, post or repost any content which directly or indirectly references content that you have uploaded, published, posted or reposted in respect of us and/or our Services;
  2. upload, publish, post or repost any content which directly or indirectly references content that you have uploaded, published, posted or reposted in respect of any Merchant and/or any food, beverages or goods offered by a Merchant; and
  1. make use of any publicly available information (including venue information and imagery) for the purposes of any publication, post or repost.
    1. For the avoidance of doubt, by using the Services, you agree and consent to us undertaking any of the activities contemplated by clause 18(2) without the need to obtain any further consent from you. 

 

  1. TERMINATION
    1. Your rights under these Terms of Use to use the Services will terminate automatically without notice from us if you fail to comply with these Terms of Use. 
    2. Upon termination, you shall cease all use of the Services, and destroy and/or return all copies, full or partial, of the Services as well as all revisions, enhancements and upgrades of the Services. 
    3. Any termination shall not affect any accrued rights or liabilities of either party, nor shall it affect any provision of these Terms of Use which is expressly or by implication intended to continue in force after such termination.
  2. SERVICES AVAILABILITY
     Whilst we intend that the Services should be available 24 hours a day, seven days a week, it is possible that on occasions the Services may be unavailable. If for any reason we have to interrupt the Services for longer periods than we would normally expect, we will use reasonable endeavours to publish in advance details of such activity on the Services. We will not be liable to you or any other person for any unavailability of or interruptions to the use of or access to the Services.
  3. ASSIGNMENT AND NOVATION
     You may not assign or transfer any rights under these to any other person without our prior written consent.
  4. OUR RIGHTS
     Any express statement of a right belonging to us under these Terms of Use is without prejudice to any of our other rights expressly stated in these Terms of Use or existing at law.
  5. GOVERNING LAW
     The parties to these Terms of Use shall be bound by the laws of the State of Victoria in relation to all matters arising from all contracts between the parties and the parties agree to submit to the non-exclusive jurisdiction of the Court of Victoria and the Federal Courts of Australia and that any legal proceedings may be heard in these Courts.
  6. SEVERABILITY
     If any part or provision of these Terms of Use is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of these Terms of Use will be binding on the parties.
  7. NOTICES
     Any notice given under these Terms of Use by either party to the other must be in writing by email and will be deemed to have been given on transmission. 

Notices must be sent to  help@hungryhungry.com or to any other email address notified by email to you by us.

Notices to you may be sent via electronic messages, including email, text message/SMS, or mobile push notifications, to the email address or numbers which you provided when setting up your access to the Services.

  1. RIGHTS OF THIRD PARTIES
     A person who is not a party to these Terms of Use has no right to benefit under or to enforce any term of these Terms of Use.
  2. VARIATION TO TERMS
     We reserve the right to change, modify, add or remove portions of these Terms of Use at any time without notice to you, effective upon posting it on the Services. By continuing to use or access the Services following any changes to these Terms of Use, you signify that you have read, understood and agree to be bound by the updated Terms of Use.